Shipping

Shipping Information

At Fizzywhiz we aim to deliver your parcel quickly, cost-effectively, and as conveniently as possible. The time frames below include order processing, sorting, picking, and packing as well as courier delivery. These are estimated guidelines and may vary slightly, but we’ll always do our best to get your order to you as quickly as possible.

Order Processing Times

Orders are processed Monday to Friday between 8am and 4pm. Orders placed after 10am, on weekends, or on Bank Holidays will be processed the next working day. Processing time may vary slightly during sales, promotions, or stock updates.

Royal Mail First Class Tracked

Delivery takes 3–5 working days, total time, from the date your order is placed. Parcels are sent via Royal Mail First Class Tracked and include tracking updates once dispatched.

Free Shipping

Free delivery is available on orders of £100 or more, excluding wax products. Delivery takes 3–5 working days and is sent via Royal Mail First Class Tracked or another courier if required. This offer applies to parcels up to a maximum weight of 20kg. Digital products such as assessments, addendums, and online resources are always free of shipping charges, but they do not count toward the £100 free-shipping threshold for physical goods.
Free shipping promotions apply to standard delivery only. If Express or premium delivery is selected, the free-shipping discount will not apply. If an order is returned that originally qualified for free shipping, the equivalent standard postage cost will be deducted from any refund if the final retained order value falls below the £100 threshold.

Express Delivery (DPD)

Orders placed before 10am Monday to Friday are dispatched the same day. Delivery takes 1–2 working days, total time. Orders placed after 10am or on weekends and Bank Holidays are dispatched the next working day. This is a fully tracked service, and if you provide your email and phone number at checkout, DPD will send you tracking updates and delivery notifications. If DPD attempts delivery and no one is available, you will receive a delivery notification with the option to reschedule or collect from a pickup point. Fizzywhiz is not responsible for delays caused by missed delivery slots or incorrect contact details provided at checkout. Once your parcel has left our warehouse, Fizzywhiz cannot alter delivery instructions, addresses, or safe-place preferences. Any requests to change these details must be made directly with the courier at your own risk.

Subscription Fragrance Oil Boxes

Our Subscription Fragrance Oil Boxes are aimed to be shipped on the 14th of each month, however dispatch may vary by up to 2–3 days either side of this date. If other products are ordered in the same transaction, they will be shipped together with the subscription box around that timeframe. To receive other items sooner, please place a separate order. Subscription boxes are processed and dispatched as a single monthly batch and cannot be split.

Dispatch Priority

Orders are processed in the order they are received. Priority may be given to Express and business-critical orders such as wholesale or assessment-linked purchases. If we anticipate any delay, we will update our website banner or contact you by email.

Please Note

During promotions, sales events, or peak seasons, delivery time frames may vary slightly. All shipping charges shown at checkout include postage, packaging, and handling, not just courier costs. Orders over 20kg may be split into multiple parcels or may incur an additional delivery fee. All charges are shown in GBP and include VAT where applicable. Orders containing hazardous or restricted materials, such as fragrance oils or alcohol-based products, must be sent via courier services that comply with transport regulations. These services may carry slightly longer delivery times or incur additional fees depending on destination.

Pre-Order and Back-Order Items

If your order contains pre-order or back-order items, dispatch will take place once all items are available unless stated otherwise. Estimated restock dates are approximate and may change due to supplier or courier delays. Orders will not be split unless an additional postage charge is paid. If your order contains both in-stock and pre-order items, the order will be held until all items are ready for dispatch. We are unable to send part shipments unless a separate postage payment is made. Estimated dispatch dates are guidelines only and may vary slightly during busy periods.

Assessment-Linked Orders

If your order includes a free or bundled assessment, the digital assessment will be emailed or added to your portal once your order has been processed. Digital assessments are classed as instant-access products and are non-refundable once issued, even if the physical parcel is returned.

Additional Information

You will receive a tracking link by email once your order has been dispatched. If delivery is attempted and no one is available, it is the customer’s responsibility to rearrange delivery or collect the parcel from the courier’s depot. Please ensure your delivery address is entered correctly at checkout, as we cannot accept responsibility for delays or loss caused by incorrect details. If a parcel is returned to us because delivery could not be completed due to missing or incorrect information, the shipping cost will be deducted from any refund or charged again if the order is resent. Once a parcel has been scanned as delivered to the address provided at checkout, responsibility passes to the customer. If you choose to waive a signature or authorise delivery without one, you accept full responsibility for any loss or damage after confirmation.

Lost or Damaged Parcels

If your parcel does not arrive within the expected time frame, please contact us within 7 days of the expected delivery date so we can investigate with the courier. Courier investigations may take up to 30 working days, and replacements or refunds will only be issued once the investigation is complete. If your parcel arrives visibly damaged, please refuse the delivery and ask the courier to return it directly to us. If you accept a damaged parcel, we may be unable to issue a refund or replacement. Please do not open, use, or dispose of any damaged items until we have confirmed next steps. We may ask you to return or retain the packaging for courier inspection before a replacement can be issued. For any damage or missing items, please notify us within 48 hours of delivery with clear photographs of the packaging and contents. Claims made after this time may not be accepted. Replacement items for lost or damaged parcels will always be sent to the original shipping address on the order. We cannot redirect replacements to a new or alternative address.

Missed Deliveries and Returns

If a parcel is uncollected, refused, or returned to us, the original postage cost will not be refunded. A re-delivery fee will apply if you wish for the parcel to be resent. Refunds for uncollected parcels will be processed minus the original postage cost and any return courier fees charged to us.

Weather and Courier Delays

Severe weather, industrial action, or national events may cause courier delays beyond our control. Fizzywhiz cannot be held responsible for such disruptions but will provide updates as soon as we are notified by the courier. During periods of severe weather, industrial action, or courier strikes, delivery guarantees may be suspended by the courier networks. Fizzywhiz is not liable for delays during these events and cannot issue refunds for shipping costs when delays are beyond our control.

Business Orders

By placing an order, you confirm that you are purchasing as a business user. Business-to-business orders are not covered by standard consumer cancellation rights once processed and dispatched. You also confirm that all shipping information and contact details are accurate and authorised for business use. Fizzywhiz is not responsible for parcels delivered to shared business addresses, communal mail areas, or locations where multiple parties accept deliveries.

Multiple Orders

Separate orders placed close together will be treated individually. We cannot guarantee combined shipping or postage refunds if multiple orders are placed before dispatch.

Packaging and Sustainability

We care about reducing waste wherever possible. We reuse and recycle boxes, fillers, and packing materials, and many of our orders are shipped using recycled or repurposed packaging. We also reuse supplier boxes when possible and refill larger packaging materials to extend their life. Your parcel will always be securely packed, though it may arrive in a larger box to ensure products remain safe. Please take care when opening parcels, as recycled boxes may contain staples or strong tape. Returned items must also be securely packaged, as we cannot accept responsibility for damage caused in return transit. Please dispose of packaging responsibly and keep all materials away from children and pets. Fizzywhiz is not responsible for any injury caused by packaging materials after delivery. We continually review our packaging to reduce plastic use and increase recyclable materials wherever possible. Some recycled boxes may bear logos or markings from previous use but are always clean, safe, and suitable for shipping.

Seasonal and Peak Periods

During busy seasons such as Christmas, Easter, or Bank Holidays, courier networks may experience delays beyond our control. We recommend ordering early to avoid disappointment. Fragile goods are packed carefully, but we cannot be held responsible for breakages caused during unpacking. Delivery to remote areas such as the Highlands, Islands, or Northern Ireland may take longer or incur additional charges.

Couriers and Address Changes

While we primarily use Royal Mail and DPD, we reserve the right to use alternative couriers when required. Once your parcel has been collected, it becomes subject to the courier’s own terms and conditions. Fizzywhiz does not change shipping addresses once an order has been placed. Any request to change the delivery address after checkout will result in the order being cancelled and refunded if not yet dispatched. Orders cannot be amended once placed, and we cannot add items or make changes after payment has been completed. We may request proof of identity or payment verification before dispatching high-value orders. Once placed, we cannot change the shipping method, including upgrades to express delivery. If your order status shows as “fulfilled” or “dispatched”, this means your parcel has been packed, labelled, and handed to the courier. Tracking updates may take several hours to appear once the courier scans your parcel at their depot.

Returns and Refunds

We do not issue prepaid return labels and do not cover the cost of return shipping. Refunds are processed within 7–10 working days after we have received and inspected your returned parcel. Returned parcels remain the responsibility of the customer until received, so we strongly recommend using a tracked and insured service. If we have made an error, we will cover standard return shipping via a courier or Royal Mail First Class Parcel service. Upgraded or premium return services will not be refunded. Reimbursement will be based on the actual cost of the equivalent standard service for the parcel’s weight and dimensions. Refunds will not be issued for delivery upgrades or courier delays outside our control. We do not refund shipping fees if your parcel is delayed or affected by courier issues beyond our control and we have shipped your order as agreed. If your order included any promotional items or free gifts, these must also be returned unused and in their original condition for a full refund to be issued. If they are not returned, the value of the promotional item will be deducted from your refund. If a refund is approved, it will be made to the original payment method only. We do not issue credit notes or refunds to alternative accounts.

Contact Us

If you experience any delivery issues, please contact us at info@fizzywhiz.com

Customer Tip

We recommend downloading your courier’s tracking app, DPD or Royal Mail, for real-time updates, delivery alerts, and rescheduling options once your parcel has been dispatched.

Legal Notes

Nothing in this Shipping Policy affects your statutory rights under UK consumer law. This policy and any disputes arising from it are governed by the laws of England and Wales. Our liability for delayed, lost, or damaged parcels is strictly limited to the value of the goods purchased. We are not liable for any indirect, incidental, or consequential losses such as profit or business revenue. In the event of a dispute, both parties agree that Fizzywhiz’s shipping records, courier tracking scans, and delivery confirmation shall serve as final proof of dispatch and delivery. If any part of this policy is found invalid or unenforceable, the remaining provisions will continue in full force and effect. We reserve the right to update or amend this policy at any time, with the latest version always available on our website.

Last Updated: 1 November 2025